Guide

ChatGPT wrapper vs a custom AI agent

A wrapper sends text to a model and shows the reply. An agent reads your records with the right permissions, takes actions (update the CRM, create the invoice, book the slot), asks a human when unsure, and logs everything.

What a wrapper can't do

• See your customer history unless someone pastes it in.
• Take actions in your systems.
• Prove why it answered what it did.
• Control cost as volume grows.

What a custom agent adds

• Retrieval from your own database and documents, scoped by user permissions.
• Tool calls that write to your systems, with approval steps.
• An evaluation set it must pass before each release.
• Logs and cost tracking in your admin panel.

You still pay the AI provider per use. We design for low running cost and estimate the monthly bill in your quote.

Book a scoping call

30 minutes, with the founder.